NHTSA Complaint #11458367 — 2017 TOYOTA RAV4

The contact owns a 2017 Toyota Rav4. The contact stated while driving at 55 MPH, the vehicle started making a rumbling sound and was also shuddering. There were no warning lights illuminated. The contact veered to the side of the road. The vehicle was taken to an independent mechanic who test drove the vehicle, and the tires were balanced and rotated; however, the failure reoccurred while driving. The vehicle was taken back to the independent mechanic where it was diagnosed that the engine block stabilizers needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to the dealer where it was diagnosed that the torque converter needed to be replaced. The vehicle was not repaired. The contact stated that the failure had become significantly worse while driving between 25-30 MPH and 45-50 MPH. The manufacturer was not notified of the failure. The failure mileage was approximately 94,000.