NHTSA Complaint #11458366 — 2013 FORD F-150

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11458366
Vehicle 2013 FORD F-150
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

lost all of the electrical power to my truck as I was going to drop it off at the dealership for a recall. On my way there my truck downshifted into first gear over revved the motor and caused it to shut the motor down and loss of the computer as well. I had it towed to my local shop. I called Ford to see what they want me to do next and said to have it towed there and I did .Ford cant get power to the truck because there motor is no good. ford also tells me that the oil is way over full. but I know it wasn't over full it holds 6 quarts of oil and I know that.so they state that the oil is over filled and blew the truck up. but the problem is the computer and in that event caused the motor to blow up and push gas and break fluid into the motor truck only has 80,000 miles on it. this I feel as a manufacturers default and frontier ford of Anacortes WA. And ford itself only honors there own techs so they are going by what they say. I have been dealing with this for almost 7 months with out a truck witch has cost me a job and among other issues and loses. feel as they didn't honor or care about the customer or even looking into the dealership that has my truck. when I asked to seek with a supervisor I was told they are no supervisor available and that they would call me back i have still never heard from them. How long must I be without a truck or a jib because they aren't doing there job correctly and making my life here impossible to get a head in such hard time as it is. Thank you [XXX]. L look forward to hearing from you. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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