NHTSA Complaint #11458100 — 2021 FORD F-250

Dear staff; I purchased my 2021 Ford F-250 new July 25th, 2021. I noticed my undercarriage was covered in great portions of rust. The front driveshaft to the outer ends and the rear housing, including the rear driveshaft u-joint has a significant amount of rust. What’s surprising is I have only 5400 miles and the truck appears to look 20 years old. I have a neighbor who is a GM of another competitor dealership. He crawled under the truck and said this is a safety issue which needs to be addressed. Two Ford dealership Service managers informed over the phone this is a common issue and not to be concerned. I have owned eight Ford pickups throughout my life and never had this deep concern. Knowing this rust has perforated the tie rods, I don’t feel safe driving this $60,000 vehicle. My only recourse since Ford won’t honor its warranty is for me to trade it in on a GMC. I have been loyal to Ford for 36 years to finally get shrugged off.