NHTSA Complaint #11457869 — 2021 TESLA MODEL Y UNKNOWN OR OTHER

Complaint Details

ODI Number	11457869
Vehicle	2021 TESLA MODEL Y
Component	UNKNOWN OR OTHER
Date of Incident	March 21, 2022
Date Filed	March 22, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

I started having issues with my heat pump and described to the service center that on multiple occasions it has malfunctioned or improperly heated the cabin on both negative temperature and 40° days. I mentioned it also makes a weird noise. Because I mentioned a noise they refused to look at it under warranty and will not look at it unless I pay 87.50. They have a known ongoing issue with what pumps for our model and this should be a priority for them to take care of. It seems like incredibly irresponsible business. This has happened on multiple occasions with tesla they refuse to look at many safety concerns unless I pay. There are also numerous other safety issues with my car they refuse to fix.

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