NHTSA Complaint #11457367 — 2016 LAND ROVER RANGE ROVER EVOQUE

1. Water leaking inside the car from top of front windshield. Yes, it is available for inspection. 2. Reduced visibility and distracted driving risk as amid rain/ snow water leak leading to water droplets on eyes/ prescription eyeglasses while driving the vehicle. 3. and 4. Yes problem has been reproduced, confirmed & inspected by both Land Rover dealership & Progressive insurance site visitor/ claims specialist. 5. No, there were no warning lamps/ messages prior to failure. I personally first noticed during and after winter storm in CT on Fri 2/25/22 upon water leak and interior damage next day including flickering interior car lights and loud static sounds from speakers. I purchased the car in July 2019 from CarMax in Virginia. At this time, car is still under MaxCare warranty (including mechanical issues) and has Comprehensive coverage (including weather-related damage) via Progressive Insurance. As a healthcare provider/ physician, I’m in CT at Yale University Hospital at this time for clinical patient care hence experienced the Winter storm on Feb 25 following which I arranged a diagnostic at Land Rover North Haven service center. CarMax refused warranty care citing “weather-related” and just yesterday Progressive site visitor declined claim citing they found RUST under carseat and internal wiring as the N221 RECALL from 12/2018 was never appropriately fixed leading to accumulated rust damage w/in the car equipment where FIRST TIME I WAS INFORMED OF SUCH RECALL & REPAIR NEVER disclosed by CarMax upon 2019 purchase or my regular maintenance via Land Rover service depts! Progressive rep forwarded the Recall documents & urged I speak with Land Rover directly. North Haven service dept refused to help and provided LR USA customer relations ph # where representative declining accountability citing per report they received in January 2019 by LR of Hunt Valley recall fixed and that cust rel. supervisor will call me back (no call in 36 hr yet). Please help!