NHTSA Complaint #11456422 — 2020 NISSAN MURANO

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11456422
Vehicle 2020 NISSAN MURANO
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage 287,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

On Feb 26, 2022; my wife and I were driving down a Hwy in SW Georgia at approximately 60 mph and our 2020 Nissan Murano Sunroof literally exploded. The roof was fully closed at the time and the sun shade was also closed. It was like a shot gun blast. Was a good thing I was driving, had my wife been driving I suspect she would have reacted in a manner that would have wrecked us. We were both shook up. Hearing wind blowing into car, I slightly opened the sun shade and could tell the center portion of the sun roof had blown out and shivers of glass came down onto us, I closed the shade and pulled over at next available opportunity. At the time the sun roof exploded, there were no other vehicles within approx 1/4 mile in front of us, we had not just passed any vehicle, there were no overpasses, and nothing we recall to have hit the roof. At the time, We were traveling out of our home town, a significant way from home; as soon as I stopped, I took Photos of the roof from the exterior above the shattered sunroof with the center section blown out. I was able to purchase a heavy duct tape and tapped the shattered sunroof from the top, with several layers of tap to secure the remaining shattered glass/sun roof. We were able to travel on home. I immediately contacted the dealership (Greenway Nissan Brunswick Ga) were we had purchased the 2020 Nissan Murano vehicle and explained what happened. I was told they had never heard of that happening. We had purchased the Platnum Extended warranty with our New Murano. I scheduled an appointment and took my vehicle to the Greenway dealership on Mar 8, 2022; and the sun roof was replaced under warranted, and my vehicle was returned to me on Mar 10, 2022 with a new Sun Roof (ref: Greenway Invoice 48890). The sun shade had a scratch approximately 18”, but was not replaced because the adjuster could not determine it was caused by the roof explosion, which I don’t see how it could not have been.

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