NHTSA Complaint #11455804 — 2016 FORD FOCUS

The contact owns a 2016 Ford Focus. The contact stated that while accelerating from a complete stop, the vehicle shuddered and delayed in responding. The contact stated as the vehicle shifted from low gear to a higher gear, the vehicle stopped shuddering. There were no warning lights illuminated. The contact continued to drive the vehicle. The dealer was notified of the failure and advised the contact that it was not a failure and the vehicle was operating as designed. The contact stated that the failure had been reoccurring significantly and had increased in intensity. The dealer was notified of the failure and informed the contact that he would be responsible for the cost of the diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in a recall associated with the failure. The failure mileage was approximately 3,000.