NHTSA Complaint #11455728 — 2019 BMW X5

SEAT BELTS issue reported to NHTSA

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Complaint Details

ODI Number	11455728
Vehicle	2019 BMW X5
Component	SEAT BELTS
Date of Incident	February 11, 2022
Date Filed	March 8, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

I recently acquired a 2019 BMW X5. When I requested seat belt extenders as your web site suggests, "If you need a roomier belt, contact your vehicle manufacturer to obtain seat belt extenders." my dealer told me that they "cannot get them." I contacted BMW corporate customer services and while the gentleman I have been dealing with is trying and is very courteous, he can't seem to find any information. I regularly transport two people who cannot use the seatbelt and I am concerned for their safety.

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