NHTSA Complaint #11528927 — 2019 BMW X5

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11528927
Vehicle	2019 BMW X5
Component	AIR BAGS
Date of Incident	June 26, 2023
Date Filed	June 26, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

Vehicle airbag/seatbelt warning light on 9/2022. Airbag (seatbelt) module replaced. Caused by condensation or leak due to BMW not sealing cupholders and placing KEY SAFETY EQUIPMENT directly under unsealed cupholders. I was told other modules likely damaged but airbags and seatbelt were first to go out. 2023 April/May - steering issues. Windshield wipers run continuously and cannot be turned off. Horn and turn signal also stopped working. Need steering column replaced. BMW said possibly also related to cupholder defect. I am concerned the unsealed cupholders are going to kill someone if airbags deploy unnecessarily or seatbelt/airbags fail. BMW should have not placed KEY safety equipment under unsealed drink holders.

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