NHTSA Complaint #11455521 — 2020 KIA SOUL

The contact owns a 2020 Kia Soul. The contact stated while she was at a stop light, the vehicle stalled inadvertently. There were no warning lights illuminated. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to a Chevrolet dealer who had sold her the vehicle. The Chevrolet dealer diagnosed that the starter needed to be replaced. The dealer informed the contact that the starter was replaced; however, the engine remained locked. The dealer associated the failure with NHTSA Campaign Number: 21V259000 (Engine). The vehicle was towed to a second dealer Bramlett Kia (3326 US-31, Decatur, AL 35603) but was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 79,000. Parts distribution disconnect.