NHTSA Complaint #11455368 — 2020 SUBARU OUTBACK

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11455368
Vehicle	2020 SUBARU OUTBACK
Component	VISIBILITY/WIPER
Date of Incident	March 4, 2022
Date Filed	March 5, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

The windshield developed a spontaneous crack on its top middle, around the the rear view mirror. The crack was noticed when I came entered the car as it was parked in my driveway. The crack is approximately 10 inches long. There is no obvious cause for the crack--- no chips or dings on the windshield; mild temperatures, not running the AC or heat. The crack appears to have occurred while the vehicle was stationary. The crack somewhat impedes visibility and reduces the integrity of the windshield, reducing overall safety of the vehicle. Vehicle had routine 18,000 mile maintenance/inspection at the Subaru dealer approximately 1 week prior with no abnormal findings reported. The Subaru dealer has refused to replace the windshield. I am the first owner of this vehicle, and have had it for approx. 16 months.

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