NHTSA Complaint #11455238 — 2016 MITSUBISHI OUTLANDER

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11455238
Vehicle 2016 MITSUBISHI OUTLANDER
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

The Secret To Easily Protecting Your Gutters Here's The Secret To Automatically Protect Your Gutters Without Hassle: Innovative Gutter Guards! Let us protect your Stacey Dodier 1 message In 2019 I purchased a 2016 Mitsubishi Outlander from Mitsubishi dealership in Lagrange, Ga. I was assured that the vehicle was safe and reliable. As a precaution I purchased an extended power train warranty for $2,325. After my purchase the dealership sent emails reminding me to complete basic services such as oil change and tire rotation without any mention of transmission fluid exchange. Fast forward to January 2022 I was riding on the interstate and the transmission light flashed quickly. The vehicle stalled on the highway and I barely had time pull over and avoid being hit by other drivers. At that moment I knew something was terribly wrong with my vehicle. I had the car towed to Heritage Mitsubishi in Morrow, Ga. Around January 25th a service advisor from the Heritage Dealership informed me that the 2016 Mitsubishi Outlander that I owe almost $16,000 on needs a new transmission which would in total cost $8800. I was totally shocked and when I asked why the advisor said that the CVT transmission is expensive and the person who sold you the car should have told you to change transmission fluid every 30,000 miles. I was in shock because I had never worried about transmission issues with any other vehicles. As of now the engine light is on and I still don't feel Safe driving this vehicle

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