NHTSA Complaint #11455184 — 2020 KIA SOUL

Contact has 2020 Kia Soul bought from Beaumont Texas at Classic Kia. Contact was driving to school to attend a class of speeds approximately 20-30 mph, when the engine light kicked on and the car stalled. Contact immediately called Classic Kia in Beaumont to speak to service department. Previously contact had piston rings "inspected" with no detection. Informed the occurrence to the maintenance department and was told to bring the car into dealership. Contact did as instructed and brought the vehicle to Classic Kia, contact was then told by Maintenace manager that this car has never had an oil change (which the first was done by the dealership itself) and there is sludge in the engine. Contatct stated "I did not have free ones with the dealership, why would I come here". Manager stated on the day after occurrence there were 2 years free oil changes in which was not in my contract and we informed that he was incorrect and the subject was dropped. Contact provided some receipts to manager immediately at Classic Kia and submitted others to Kia corporate on the customer service website to ensure all items could be reviewed. Maintenace manager contacted to verify car was denied by kia, contact called Kia Corporate to ask why and case was still open at that time. When contact had problem, was able to go to the nearest AutoZone, there was a timing issue with vehicle. Informed Maintenace manager of recall sc209 and if it had been completed. Manager stated there was "no need to do the recall" as I have "voided my warranty" for "not maintaining the vehicle". Informed receipts are in case number and manager linked case number to see if kia would approve new engine. Dealership stated we cannot get a loaner and they will not provide contact a way to work and school at this time due to "voided warranty". Currently waiting for approval at this time, recall sc209 still not completed as of 3/4/2022. Occurrence happened on 2/17/2022, with 43,000 miles on vehicle.