NHTSA Complaint #11455027 — 2016 FORD ESCAPE

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	11455027
Vehicle	2016 FORD ESCAPE
Component	WHEELS
Date of Incident	March 2, 2022
Date Filed	March 3, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

Vehicle tire became flat after striking an object in the road. Using the Ford provided equipment in the vehicle I was unable to use the lug nut wrench to remove the original Ford lug nuts from the wheel. It appears the lug nuts had become swollen/deformed and would no longer fit into the provided wrench thereby not allowing me to safely remove the affected tire and install the temporary spare. The vehicle was brought to a Ford dealership for repair. The dealer stated this is a known issue. The lug nuts are at the dealership for inspection if needed. My safety was put at risk as I was unable to remove the flat tire and install the emergency spare. A complaint was filed with Ford Motor Company as well.

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