NHTSA Complaint #11606572 — 2016 FORD ESCAPE

There was a flat on the left rear tire last Friday, Aug 2. It had to be changed at home because it was ruined and could not be aired up. When I tried to take the lug nuts off, the plastic coating on the nuts (whose stupid idea was that!!) made it impossible to get the Ford lug wrench on the nuts. Since my options at that time were very limited, I hammered the lug wrench on by force and finally got the nuts off. It did not improve their looks or usefulness a bit. After buying a new tire I went to the Ford dealer to get some usable lug nuts. They had nothing to offer, but did say their mechanics frequently complained that the lug nuts were faulty. Who would have ever imagined a manufacturer would ever screw up something as basic as lug nuts!! Next car or truck I buy will not have such nonsense or I won't buy it.