NHTSA Complaint #11454732 — 2013 FORD EXPLORER

My REARVIEW CAMERA is faulty. When it works, the pictures are reversed. For example if a vehicle or person is coming from the left, it will show it/them coming from the right. The camera often just stops working and the screen is blank. I have seen recalls on Ford vehicles with faulty rearview cameras stating my exact symptoms yet my vehicle is not included in this recall. I have called my local dealership and Ford Customer Service, Corp. and have also been told I must wait for a recall although this same problem is identified on Ford vehicles. Please give me guidance on what I can do for my local Ford Dealer to fix this problem which has been identified by the manufacturer as a safety problem which increases the risk of a crash, which can lead to property damage or injury to people behind the car, especially small children. Thank you for your prompt attention to this very dangerous situation. I have not had a crash yet but have had many abrupt stops. Please contact me for any further questions or information.