NHTSA Complaint #11454694 — 2016 KIA SOUL ENGINE

Complaint Details

ODI Number	11454694
Vehicle	2016 KIA SOUL
Component	ENGINE
Date of Incident	February 1, 2022
Date Filed	March 1, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

2/1/22 Vehicle was taken in for a power issue or transmission issue. Manahawkin Kia, NJ service department determined it to be a Catalytic Convertor clog. with a estimated $2,230 to replace. Dealership allegedly did 360 service check. The vehicle was taken home for second opinions. Other certified independent mechanics agreed that the CAT was clogged, but recommended a compression leak down check since there was no motor oil in the engine. It is important to note that the KIA service claim to have done a 360 check. However, there was no engine oil in the motor. Further, ever since KIA did the SC#176 RECALL the motor has burned oil somehow. WE believe that KIA is at fault and the SC#176 RECALL damaged the vehicle without doubt. KIA of America should be held accountable for our loss as well as anyone who has similar issues with the KIA motor.

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