NHTSA Complaint #11453908 — 2020 SUBARU OUTBACK

In the last 11 months, we have had to replace the front windshield four times due to significant cracks that occurred after a rock hit the windshield (3 times) and one time following a hailstone hit. The cracks do not show up immediately, but about two hours after the incident. The "Eyesight" safety features don't work when this happens. Our driving is in town or on a freeway. We DO NOT do off-road driving or driving on gravel/dirt roads. The windshields have been replaced with Subaru factory windshields and re-calibrated each time. The auto glass repair shop we use believes this cracking problem is a design issue as the glass is steeply angled and the thickness of the glass is thinner. This is our fourth Subaru and we have never had this issue. In the past, a rock hit would just bounce off the windshield or leave a small "star burst" nick that could be filled. I emailed Subaru of America and asked them what, if anything, they were doing to address this issue. I have not received a response to my email, sent over a week ago.