NHTSA Complaint #11453684 — 2010 CHEVROLET HHR

The contact owns a 2010 Chevrolet HHR. The contact stated while reversing into her friend's driveway, the steering wheel lost power steering inadvertently. The power steering warning light illuminated. The contact forcefully steered the steering wheel and pulled to the side of the curb in front of her friend's residence. The contact stated that as she turned off and restarted the vehicle, the steering wheel regained power steering; however, the failure reoccurred while driving and making turns. The vehicle was taken to an independent mechanic where it was diagnosed that no issues were found; however, the failure persisted. The vehicle was towed to the same independent mechanic where it was diagnosed that the power steering sensors had failed. The independent mechanic informed the contact that the failure was related to NHTSA Campaign Number: 14V153000. The power steering sensors and the battery were replaced. The vehicle was repaired. The dealer and the manufacturer were notified of the failure and informed the contact that her VIN was not included in the recall. The failure mileage was approximately 155,000.