NHTSA Complaint #11453535 — 2017 BMW 328D

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11453535
Vehicle 2017 BMW 328D
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WV

Consumer Description

On February 5, 2022 while driving on 70 mph on I64 my vehicle shut down due to the recall causing the the high-pressure fuel pump to shut down causing the engine to stall and a message that there was a powertrain malfunction and the vehicle would not start back or go into gear. The interstate was very busy and I could have been hit by a tractor trailer or another vehicle at high speed. I received a recall notice that stated there was a remedy available November 2021, but when I called the dealership I was told there were no parts available and they would call me when parts became available. A month went by and the issue with the recall happened leaving me in a very dangerous situation. The car was towed to Moses BMW on 2/6/22 and over 30 parts have been ordered. I have been told that there is no estimate on when the parts would arrive. There is a second safety recall with no remedy that has been present October 2018 and Moses BMW sold me the vehicle in June 2020. I received a notice January 2022. This recall is for the EGR Cooler developing an internal leak possibly causing the vehicle to catch fire. I have asked BMW to buy the vehicle back due to safety reasons and the long wait time to fix the one recall and no fix for the other, and they refuse. In addition, they sold me a vehicle that was under recall and according to S.1634 - Used Car Safety Recall Repair Act that was against the law.

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