NHTSA Complaint #11233863 — 2017 BMW 328D ENGINE

Complaint Details

ODI Number	11233863
Vehicle	2017 BMW 328D
Component	ENGINE
Date of Incident	June 15, 2019
Date Filed	July 22, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

RECALL CAMPAIGN # 18V-755 EXHAUST GAS RECIRCULATION (EGR). I HAD WAITED 7 MONTHS TO GET THE FIX COMPLETED. I WROTE A LETTER TO THE CEO OF BMW USA. THEY HAD A REPRESENTATIVE ASSIGNED TO MY CASE. I TOLD THEM THAT THIS DEFECT IS A SAFETY ISSUE FOR MY FAMILY AND GAVE THEN 30 DAYS TO FIX IT WHICH EXPIRED ON JULY 15TH. THEY INSPECTED IT WHICH DOESN'T SHOW FAILURE BUT IT IS STILL A CONCERN AS IT SAYS - "IT WOULD INCREASE THE RISK OF A FIRE". THEY STILL DON'T HAVE A FIX THAT HAS BEEN BROADLY ROLLED OUT. I AM IN FEAR OF DRIVING THIS VEHICLE. I HAVE ASKED THEM TO BUY BACK MY VEHICLE AS I AM THE ORIGINAL LESSEE. THEY HAVE REFUSED TO CORRECT THE PROBLEM AS THEY ARE PRIORITIZING THE FIXES TO THEIR RESALE VEHICLES AND NOT VEHICLES ALREADY ON THE ROAD. IF YOU NEED COPIES OF MY CORRESPONDENCES WITH BMW I WILL BE HAPPY TO PROVIDE IT. *JS

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