NHTSA Complaint #11453222 — 2013 FORD EXPLORER

There is an open recall for 2011-2013 Explorers (#14V286000) for the exact cause of the submission of this complaint. My family and other's lives were at risk when my explorer lost power steering capabilities while driving. The power steering was completely disabled almost making it impossible to navigate. The vehicle had to be towed because it was such a hazard to drive with local traffic. Upon the loss of the power steering a "power steering assist" light illuminated on the dash. The local Ford dealership noted that this was a known problem and the 2013's were actually recalled for this exact issue. Once they looked up my VIN number they noted that mine was not included even though it is textbook for the other 2013 explorers which noted the same problem that caused this recall. Ford has not been of any help and instructed I submit this complaint here. The repair is not an affordable cost to swallow when there is an open recall for the exact problem on the SAME years, but for some reason mine was not included.