NHTSA Complaint #11452545 — 2013 CHEVROLET CAPTIVA

The contact owns a 2013 Chevrolet Captiva. The contact stated that while his brother was driving at an undisclosed speed, the steering column knuckle detached, causing the steering wheel to become inoperable. The dealer was made aware of the failure and referred the contact to the manufacturer for assistance. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 170,386. Car was serviced on 12/5/2019 for a KIA warrantied repair; timing belt replacement causing engine failure. The representative restated again that KIA would not repair the car. Consumer stated vehicle sustained a rod bearing failure at 74,000 miles during operation at highway speeds. Consumer did not receive a letter from KIA for corrective maintenance.