NHTSA Complaint #11451856 — 2014 FORD FOCUS SUSPENSION

Complaint Details

ODI Number	11451856
Vehicle	2014 FORD FOCUS
Component	SUSPENSION
Date of Incident	January 3, 2022
Date Filed	February 14, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

I went to Tom Ford Ford in Carmel, IN in 2016 on this issue and was repaired under warranty then Ford sent an updated letter warranty letter about the DPS6 transmission and reduced warranty from 10 years to 7 years which expired in 2021. Car started having transmission trouble in early 2022; Tom Ford will not repair because not under the reduced warranty terms. I asked for Zone mgr from service manager but would not give me his contact and number on the issue. I’m having same problem again

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