NHTSA Complaint #11451593 — 2020 RAM 2500 STRUCTURE:BODY

Complaint Details

ODI Number	11451593
Vehicle	2020 RAM 2500
Component	STRUCTURE:BODY
Date of Incident	December 15, 2021
Date Filed	February 11, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

Engine compartment hood insulation liner design is deficient and is coming loose from edge closest to windshield. The design of the insulation liner has no trim pins on the back half of the liner and relies on shaped stiffening to keep it up on the hood. Vehicle is under warranty, but the Ram Service department indicated that there's currently no fix identified. They have had numerous complaints. They indicated that even one of there service technicians has the same issue. The reliance on the liner shape stiffening is insufficient and is sagging. This could become a hazard if it drops down on the engine.

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