NHTSA Complaint #11451360 — 2017 HYUNDAI ELANTRA

For almost 2 years now I have had issues with my vehicle. In the middle of me driving, all the light would come on and sometimes just the engine light and the car would proceed to stop working. This had happened on the highway while I was pregnant and I almost got into a major accident. I have major anxiety because of the situation. Each time I would get the car towed to the dealership where I purchased it. They will have my car for months at a time, notify me when the issue is supposedly resolved and then return car back to me. A week or 2 later, the problem would happen again. I have had to take my car to the shop 5 major times. My safety, my child’s safety, and husband’s safety have been placed in jeopardy. I am very afraid to even step foot in the car. The problem has never been fixed. My car is currently at the dealership receiving service for the same issue. I am still paying on the car and it hasn’t worked for almost 2 years. I’ve tried to sell the car back to the dealership but they said there is a negative equity on the car and they aren’t willing to pay the difference. When I mention to them all that I have been through with the car, I am told the situation sucks but there is nothing they can do. This car should have been recalled from the beginning and no one ever reported it. I was told by an attorney that after the fourth time, there should have been alternative solutions such as: replacement of the vehicle or compensation. It still makes me feel scared to trust that they will fix the issue because as I have mentioned before, the problem keeps occurring. I have reported to the National BBB and I have 2 cases open with Hyundai Customer Care Center. Hyundai Customer Care Center has yet to respond to me. This issue has effected my ability to go to work because I don’t have transportation, my credit, my safety and family’s safety and overall wellbeing. I’ve tried several times to get this matter resolved. I have all of my receipts.