NHTSA Complaint #11450989 — 2016 JEEP CHEROKEE

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at 35 MPH, the vehicle stalled inadvertently. The contact was able to veer to the side of the road but he could not park as the gear shifter would not move. The contact waited until the vehicle came to a complete stop. There were no warning lights illuminated. The contact was able to continue to drive the vehicle, however the failure reoccurred twice while driving. The vehicle was towed to an independent mechanic where it was diagnosed that the service shifter had failed. The warning message "service shifter" had remained illuminated. The dealer was notified of the failure and informed the contact that the failure was a known defect .The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in a recall related to the failure. The vehicle was not repaired. The failure mileage was approximately 165,000