NHTSA Complaint #11450967 — 2016 KIA SOUL ENGINE

Complaint Details

ODI Number	11450967
Vehicle	2016 KIA SOUL
Component	ENGINE
Date of Incident	January 5, 2022
Date Filed	February 8, 2022
Mileage	93,644 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NH

Consumer Description

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 35 MPH, the vehicle lost motive power without warning. The contact stated that prior to losing power, the vehicle had started making a loud grinding sound coming from the engine. The vehicle rolled to stop and the contact placed the transmission into park. The contact attempted to restart the vehicle however, the vehicle failed to restart. The contact had the vehicle towed to his residence and then later had the vehicle towed to a local dealer. The vehicle was not diagnosed. The contact was referred to the manufacturer by the dealer. The manufacturer had been informed of the failure and the contact was informed that the engine needed to be replaced. The manufacturer also stated that the vehicle was not under warranty. The failure mileage was approximately 93,644.

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