NHTSA Complaint #11450942 — 2019 SUBARU ASCENT

The contact owns a 2019 Subaru Ascent. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from the vehicle. Upon investigation, the contact self-diagnosed that the front struts were faulty. The dealer was made aware of the failure, and the contact was waiting for a callback from the dealer. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The rear struts were previously replaced in 2019 by the dealer. The failure mileage was approximately 43,000.