NHTSA Complaint #11450405 — 2021 TESLA MODEL 3

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11450405
Vehicle	2021 TESLA MODEL 3
Component	VISIBILITY/WIPER
Date of Incident	December 23, 2021
Date Filed	February 4, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

In December, Tesla released a software update that made Model 3 and Model Y cars unsafe to operate. They hid the defroster buttons and many other important controls behind menus that require multiple touchscreen presses to operate. This is unsafe to do while driving and as such we don't drive this car if the weather is at all suspect. The interface for safely operating a car should not rely on taking your eyes off the road to navigate touchscreen menus. Tesla has refused to roll back the software update and has promised a future update in the future to address some of these concerns. It's been over a month now. This needs immediate attention.

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