NHTSA Complaint #11449752 — 2012 LINCOLN MKX

The braking system failed to adequately stop the car. In contacting the Lincoln Customer Service, this failure mode is associated with a Lincoln Customer program # 13N02. This program has a 10 years or 150000 miles limit for repair. The vehicle (MKX - 2012) has 65000 miles and was purchased 12/20/2011. It is 1 month out of the defined period. The car has only been driven a few hundred miles since 2020 due to illness and death of the owners. The brake system is a safety device and should not be considered a "Customer Care" program with limits as noted above. The failure of a breaking system will cause potential personal injury including death and should be reconsidered as a safety recall or the program should be extended. The incident of a major traffic accident on the highway was avoided that would have involved multiple cars if not taking evasive action in the median. The problem was confirmed by a dealer, verbally given the operation of the brake system. There were no warning lamps or any other indication prior to the incident. The VIN: [XXX] Thank you for your follow-up of this situation. [XXX], [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).