NHTSA Complaint #11449289 — 2018 FORD EXPLORER BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Complaint Details

ODI Number	11449289
Vehicle	2018 FORD EXPLORER
Component	BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Date of Incident	January 21, 2022
Date Filed	January 28, 2022
Mileage	54,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

The contact owns a 2018 Ford Explorer. The contact stated that while his wife was reversing from the garage, the rearview camera was inoperable. There was no warning light illuminated. The contact stated that the failure had been reoccurring. The dealer was notified of the failure and informed the contact that the failure might be due to a computer software issue. The dealer also advised the contact to bring the vehicle in for a diagnosis. The manufacturer was notified of the failure and advised the contact to take the vehicle to the dealer for diagnosis. The vehicle was not diagnosed or repaired. The failure mileage was approximately 54,800.

Related Complaints for the 2018 FORD EXPLORER

Other BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Complaints

#11533981 — July 24, 2023 — Recently my screen has not been working in the car. When I took it to the car dealership they said it was the APIM an...

#11534078 — July 24, 2023 — APIM Module is bad

#11507492 — February 15, 2023 — I have a 2018 Ford Explorer. My SYNC 3 is showing a black screen due to a failed APIM. I do not have my rear camera, ...

#11505735 — February 6, 2023 — I’ve recently heard from a-couple ford owners and ford technicians them selves that our vehicles come with faulty API...

#11503932 — January 27, 2023 — The contact owns a 2018 Ford Explorer. The contact stated that while reversing, the back-up camera image was distorte...

Recent Complaints for the 2018 FORD EXPLORER

#11719757 — ELECTRICAL SYSTEM — February 22, 2026 — Entertainment system control. Power draws down and kills battery. Display locks into reverse camera, and I can't a...

#11719427 — FUEL/PROPULSION SYSTEM — February 20, 2026 — Fuel system evap leak just like the Safety Recall 18S35

#11718838 — ENGINE AND ENGINE COOLING — February 18, 2026 — The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engin...

#11718763 — STRUCTURE — February 18, 2026 — See attached document for complaint. I am in receipt of your multiple Important Safety Recall notices/letter and am ...

#11718842 — STRUCTURE — February 18, 2026 — The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTU...