NHTSA Complaint #11507492 — 2018 FORD EXPLORER BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Complaint Details

ODI Number	11507492
Vehicle	2018 FORD EXPLORER
Component	BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Date of Incident	January 23, 2023
Date Filed	February 15, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I have a 2018 Ford Explorer. My SYNC 3 is showing a black screen due to a failed APIM. I do not have my rear camera, GPS, or hands-free capability which impedes driving safely. Ford has recalled multiple other years of my vehicle for this same reason, but not the 2018. Ford has also extended it's warranty up to 7 years/100,000 miles on some years of my vehicle, for the same reason, but not the 2018. I am reading that there are numerous other owners who a have the same problem with only an expensive resolution. The Ford dealer confirmed the need to replace the APIM today at a cost of $1,417. This is unacceptable due to the safety factor and that they know this is a problem in their vehicles. I reported it to Ford and their response was my warranty is expired and there is no recall, so I have to pay.

Related Complaints for the 2018 FORD EXPLORER

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#11533981 — July 24, 2023 — Recently my screen has not been working in the car. When I took it to the car dealership they said it was the APIM an...

#11534078 — July 24, 2023 — APIM Module is bad

#11505735 — February 6, 2023 — I’ve recently heard from a-couple ford owners and ford technicians them selves that our vehicles come with faulty API...

#11503932 — January 27, 2023 — The contact owns a 2018 Ford Explorer. The contact stated that while reversing, the back-up camera image was distorte...

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