NHTSA Complaint #11448979 — 2016 FORD FOCUS

The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle would hesitate and shudder while shifting gears without warning. The contact had initially taken the vehicle to the dealer where she had the clutch replaced; however, two years after the repair, the failure returned. The contact had then taken the vehicle to an independent mechanic who linked the failure to NHTSA Campaign Number: 18V845000 (Power Train) however, upon speaking to the dealer, the contact was informed that the vehicle was not included in the recall. The manufacturer was notified of the failure and referred her to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 40,000.