NHTSA Complaint #11448863 — 2017 TESLA MODEL S

My vehicle is the subject of Recall No. 21V-035 (SB2121001). At the time that I received notice of this recall, about 1 year ago, I had already complained to Tesla about the board malfunctioning for approximately 4-5 months. Each time I contact the Mfr, Tesla, about this issue, they continue to claim unavailability of parts for multimedia display board. They do, however, have an upgraded board that they would put in for a $1500 charge (https://www.tesla.com/support/infotainment). If they have no plans to offer replacement parts for my defection board, should they not be forced to put in the compatible part at no charge even though it is being sold as an "upgrade" (which they hope will get them around having to foot the bill for Recall replacements). After all, it's only an upgrade if the original board functions as designed...which it does not. The car was sold with a set of listed features - but maps don't update, voice recognition is nearly non-functional, and now video recording from the car's cameras have lost color and are two-tone. I even offered, as a compromise to get me a working board, to pay Tesla $1000 for the upgraded board and they declined. I'm requesting help forcing the Mfr to either fix my board with a replacement daughter board or replace the whole thing with a working upgraded infotainment board - all under the aegis of the existing recall.