NHTSA Complaint #11448085 — 2016 FORD EDGE

The engine has a manufacturer's defect under Technical Service Bulletin 19-2208. Coolant is entering the cylinders. Personal safety is compromised because the engine can fail at any moment. Navigating safely through traffic with an engine fail and then being stranded on the freeway (at night in freezing cold temperatures) is a serious hazard. The problem has been confirmed by a few mechanics. Also, Ford Motor Company issued a TSB 19-2208 detailing this problem for the vehicle. Mysteriously, this TSB has suddenly disappeared but I have a pdf of their advisory detailing the defect. Ford Motor Company requested the vehicle be inspected by a certified dealership, who confirmed the problem. Ford is acknowledging the original engine manufacturer's defect. Mechanics report this is not a wear-and-tear issue. An engine warning light was the first indication of the problem. The problem appeared just after the manufacturer's 100k mile/5yr warranty expired. The vehicle has 105k miles. The vehicle was 3 months past the warranty when Ford was first contacted and notified of the problem. I have been in contact with Ford Motor Company for a couple of months trying to fix this problem. They are now refusing to discuss anything about the issue. Originally, they acknowledged the issue and their TSB proves they were aware of it even to the point of detailing the procedure for diagnostics and repair. Ford also previously reimbursed full expenses for the repair of their defective engine. Now it seems they are trying to cover it up trying to make it disappear, maybe so it does not get listed as a recall? The vehicle is a hazard to drive for my 80 year old mother who still works, but she has no other choice. I am seeing reports of this same engine fail online by other owners.