NHTSA Complaint #11447960 — 2014 VOLKSWAGEN JETTA

I was driving on a busy interstate at 65-70mph when an error notification flashed saying that there is a problem with my hybrid system, then disappeared. A short time later, my car began to rapidly decelerate and the engine just revved when I pushed on the gas. Fortunately, I was in the second to right lane of 5-lanes heading north and was able to coast into the far right lane. Unfortunately, there was no shoulder due to construction, so I was still blocking a lane. After turning on my flashers, I put the car in park, then turned it off. I was able to restart the engine, but could not get it into drive. I tried this multiple times with the same effect. the engine would start, rev when I pressed the gas, but would not move forward. This was a terrifying and life-threatening experience. I am so lucky to have avoided a catastrophic collision with another vehicle. As it was huge semis and other cars were passing me very closely and rapidly. After finally getting through to roadside assistance and the state patrol, I made progress in getting off the interstate and arrange a tow. The engine would go into neutral, so I was eventually able to be pushed off the interstate onto the shoulder of an exit ramp. The transmission shop owner the car was towed to could not accurately diagnose the issue but found this article: https://www.greencarreports.com/news/1126507_2013-2015-volkswagen-jetta-hybrid-recalled-for-transmission-issue. He recommended having it towed to the dealership for further diagnosis. Diagnostic screenshots are attached. There was a recall (38C4) to deal w/ the mechatronic unit, but that did not prevent the problem. The dealership states that it's a "Transmission mechatronic accumulator/transmission internal failure." I spent time on the phone w/ VW America Customer Care. They refuse to help w/ this KNOWN problem with this make, model, and year of this car. The repair estimate is $9,965.67. I have already spent $500 out of pocket for 2 diagnoses and towing.