NHTSA Complaint #11648428 — 2014 VOLKSWAGEN JETTA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11648428
Vehicle 2014 VOLKSWAGEN JETTA
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I HAVE A 2014 JETTA HYBRID. MY CAR LOST POWER WHEN I TRIED TO USE IT. BROUGHT IT TO VW OF HAYWARD AND WAS TOLD IT WAS A FAULTY MECHATRON UNIT. WHICH I PAID FOR. I FOUND A RECALL ON THIS UNIT BUT FOR SOME REASON THE RECALL DIDN'T COVER MY VEHICLE. THAT ODD BECAUSE IT SAYS THAT 2013-2015 JETTA ARE BEING RECALL FOR MECHATRON FAILURES (RECALL CODE 34J6). ALL OF THE PROBLEMS DESCRIBED IN THE RECALL WERE EXACTLY WHAT HAPPENED TO MY VEHICLE. I THINK MY CAR SHOULD HAVE BEEN COVERED BY THE RECALL. I DON'T THINK I SHOUILD HAVE TO PAY FOR THIS REPAIR ($2400). THIS DEFECT WAS KNOWN BY VW AND IT IS THEIR RESPONSIBILITY TO COVER THE COSTS.

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