NHTSA Complaint #11447601 — 2018 FORD F-150

2018 F-150 King Ranch started noticing a rattle at start up. Took the truck to Ford Dealership and they tried Field Service Action (FSA) PCM REPROGRAM DUE TO ENGINE SHUDDER FIELD SERVICE ACTION NUMBER 21N08 I was told I needed to drive the truck for at least 500 miles, but the rattling only got worse as it sounds like a diesel on start up. I then took it back to Ford after researching and determining this a cam phaser issue that is very common. In fact Ford issued (FSA) - 21N03 FSA TITLE CAM PHASERS FIELD SERVICE ACTION NUMBER - 21N03 However, since this is a FSA and not a recall, and if your power train warranty has expired, you the owner, are required to pay for a portion of the repairs based on the number of miles on your vehicle. I've also found out that the repair is like 15 labor hours which points to the reason why Ford won't issue a full recall. Ford is not standing behind their product as this cam phaser issue a very wide spread and Ford should step up and issue a recall, and pay for all the repairs just like other manufactures have done. Finally, from my understanding, Ford has not truly remedied the issue as they are making the repairs with new parts, but they've made no change to the parts. In fact, the Serivce Manager told me that the rattling could very well come back. Ford needs to step up, make the appropriate repairs with corrected parts and pay for all of the repairs because they are definitely not standing by this verbiage that is posted under the FSA: Ford Motor Company is committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment. Ford Motor Company is providing a Customer Satisfaction Program for your vehicle. It may require you to return your vehicle to the dealer for service. This program may be subject to certain terms and limitations. I guess the terms and limitations are Ford requiring its customers to pay??