NHTSA Complaint #11447344 — 2016 FORD C-MAX ENERGI

The contact owns a 2016 Ford C-Max Energi. The contact stated that the vehicle failed to start. The vehicle was locked and failed to open. The contact used the key to enter the vehicle. The contact read the Owner’s Manual and utilized the option provided to start the vehicle. The default power steering message was displayed with an additional message to See Dealer. Additionally, the vehicle failed to start however, after an hour, the vehicle restarted. The vehicle had been jumped started several times. The vehicle was towed to the local dealer where the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact was concerned about driving the vehicle. The manufacturer was notified but no further assistance was provided. The failure mileage was approximately 18,000.