2016 FORD C-MAX ENERGI Engine Problems

The contact owns a 2016 Ford C-Max Energi. The contact stated that the vehicle failed to start. The vehicle was locked and failed to open. The contact used the key to enter the vehicle. The contact read the Owner’s Manual and utilized the option provided to start the vehicle. The default power steering message was displayed with an additional message to See Dealer. Additionally, the vehicle failed to start however, after an hour, the vehicle restarted. The vehicle had been jumped started several times. The vehicle was towed to the local dealer where the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact was concerned about driving the vehicle. The manufacturer was notified but no further assistance was provided. The failure mileage was approximately 18,000.

WHILE I WAS DRIVING & TURNING AROUND A CORNER ON A CITY STREET IN NEWPORT, RI, A SILENT WARNING FLASHED ON THE CAR DASH IN LARGE RED CAPITAL LETTERS, READING: "STOP SAFELY NOW!" BUT THE ENGINE STOPPED IMMEDIATELY - BEFORE I COULD APPLY THE BRAKE - LEAVING ME STRANDED IN THE MIDDLE OF TRAFFIC. AT THE SAME TIME, A YELLOW "ENGINE" AND "TRACTION CONTROL" ICON APPEARED ON THE DASH. I WAITED A WHILE AND TRIED TO START THE ENGINE, BUT NO RESPONSE. CALLED NEWPORT POLICE TO GET MY CAR OUT OF THE TRAFFIC LANE. TOGETHER, WITH THE POLICE AND A FRIEND WHO ALSO RESPONDED TO MY CALL FOR HELP, WE GOT THE ENGINE STARTED AND SLOWLY DROVE THE FEW BLOCKS TO MY HOME. THE CAR IS IN MY DRIVEWAY, AND I HAVEN'T STARTED IT SINCE. FLOOD FORD SERVICE DEPT. ADVISED ME TO CALL FORD ROADSIDE ASSISTANCE & HAVE THE CAR...