NHTSA Complaint #11447214 — 2021 TESLA MODEL 3

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11447214
Vehicle	2021 TESLA MODEL 3
Component	UNKNOWN OR OTHER
Date of Incident	January 11, 2022
Date Filed	January 12, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

The heat stops working at cold conditions. Many other users have reported this problem, after going into service I was told there is a sensor that is out in the open behind the bumper that when exposed to snow and rain can freeze and causes heat to stop working. I have experienced this myself when going on a trip back home from upstate NY to NC , I had no heat with temps outside being at 3 degrees F , not only was the car extremely cold causing me and my wife to get sick , but you can not use the defrost because there is no heat. So there is absolutely no visibility since there’s frost on all windows that you cant do anything about.

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