NHTSA Complaint #11447087 — 2011 HYUNDAI SONATA UNKNOWN OR OTHER

Complaint Details

ODI Number	11447087
Vehicle	2011 HYUNDAI SONATA
Component	UNKNOWN OR OTHER
Date of Incident	November 16, 2021
Date Filed	January 11, 2022
Mileage	200,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

The contact owns a 2011 Hyundai Sonata. The contact stated that he purchased the vehicle last year with a new engine at 189,000 miles. Recently, the contact stated that while driving at 25 MPH, the vehicle began to stall, and an abnormal knocking sound was coming from the engine. There was no warning light illuminated. Due to the failure, he had the vehicle towed to a dealer where the engine was disassembled to diagnose the cause of the failure. The dealer requested the maintenance records for the vehicle; based on his available maintenance records, the dealer determined that the failure was caused by poor maintenance. The manufacturer was notified of the failure and referred him to another dealer for assistance. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 200,000.

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