NHTSA Complaint #11446740 — 2016 FORD F-150

Re: [XXX]. On 10/11/21, I brought my 2016,Ford, F-150 into Hollingsworth Richardson, Baton Rouge, LA for an oil change, and tire rotation. I was informed by the Intake Clerk that the technician could not rotate the tires because he could not remove the lug nuts. Later, I discovered that from. About 2010 to 2015, Ford Manufacturing used composite materials over the lug nuts that would swell, thus rendering the lug nuts immovable. I contacted Ford Manufacturing, and made a complaint. They were to respond within 24 hours. Two days later, after not receiving a response, I contacted Ford via chat, and was told that my case had been summarily closed. This potentially dangerous defect required me to purchase 24 replacement lug nuts at a cost of $73.00, then take my vehicle to a local mechanic, who used a compression air wrench to remove the defected lug nuts, and replace them with those that I purchased. The mechanic who did the replacement work did not charge me for his work, having had the same problem with Ford. Regarding the on-line chat FMC, and their dismissal of my complaint, I took screen shots with my cell phone, Nd saved it to my picture file. If there is a Class Action Suit Log pending, I would like my name to be added to the list. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).