NHTSA Complaint #11446327 — 2018 FORD F-150

The steering wheel horn button, where the airbag is behind it, is cracked. This is the second time it’s cracked since I’ve on the vehicle. The first time it was fixed by Mike Castrucci Ford April 22, 2019. I actually spoke to someone at Kings Ford named Tricia just a couple of days ago, and she told me that it was not under warranty. I tried to explain to her that this has happened before when it was under warranty and fixed already, and this was the second time, but she refused to help me. It looks like it’s called the AB module - airbag on this invoice I’m holding. At times, it seems to leak some sort of liquid slightly from the cracks, and the horn does not always work when I push on the button itself. I have included a picture of the invoice when it was fixed once before, and I’ll try to include pictures I took today of the horn button.