NHTSA Complaint #11446194 — 2021 FORD F-150

The contact owns a 2021 Ford F-150. The contact stated while he was in a pharmacy drive-through, the vehicle accelerated independently. The contact stated no warning light was illuminated. The contact stated he was depressing the brake pedal to the floorboard but failed to stop the vehicle from driving over the landscape of the pharmacy and over a boulder. The contact stated the vehicle continued moving forward for half a block until he was able to regain control of the vehicle by pumping on the brake pedal. The contact stated he was able to make a left turn at a near urgent care parking lot and park the vehicle. The contact stated the front passenger hit her head and right shoulder on the front passenger door due to the seat belt not retracting and sought medical attention at the emergency room. A police report was not filed. The vehicle was not drivable. The contact towed the vehicle to a local dealer. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 4,133.