NHTSA Complaint #11445974 — 2014 HYUNDAI SONATA

The contact owns a 2014 Hyundai Sonata. The contact stated that while driving at various speeds, an abnormal ticking sound was coming from the vehicle. There was no warning light illuminated. The contact called the dealer who informed him of NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling) which was linked to the failure. The contact was instructed to have the vehicle towed to the dealer for service. Once the vehicle was towed to the dealer, the vehicle remained in their possession for weeks. The contact was informed that his vehicle was not under recall and was given an estimate for the repair. The manufacturer had been notified of the failure and provided a case number. The vehicle was not repaired. The failure mileage was approximately 140,000.