NHTSA Complaint #11676727 — 2014 HYUNDAI SONATA

The contact owns a 2014 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the connecting rod bearings, resulting in damages to the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling); but the VIN was not included. The manufacturer was notified of the failure, a case was opened for repair assistance. The contact was later informed that the assistance request was denied on the grounds of poor maintenance history. The contact stated was not the owner of the vehicle during the time cited by the manufacturer. The failure mileage was 136,000.