NHTSA Complaint #11445233 — 2021 FORD TRANSIT

The Transit van has an optional "Front Overhead Shelf." This shelf is installed on the Ford assembly line, this is not an aftermarket install. This overhead shelf is designed to hold hats, gloves and other light items. The issue is this shelf bounces and vibrates when the van is in motion. Any items stored on the shelf, falls on the driver's head and face. Ford has addressed this issue with a center support. But is not addressing previously manufactured vehicles. Ford manufacturer part number is: BK3Z-61519A-AC Dealership recognizes the issue and estimates $1,000 fee to correct. Ford warranty and support is not addressing this issue and offers no guidance. The Ford Transit Forum has multiple owners experiencing the same issue. https://www.fordtransitusaforum.com/search/467794/?q=Front+overhead+shelf&o=relevance Ford would correct this issue on passenger configurations and ignore cargo configurations.