NHTSA Complaint #11683666 — 2021 FORD TRANSIT

The contact owns a 2021 Ford Transit. The contact stated that while driving 65 MPH in the middle lane, the vehicle lost motive power with the “WRENCH” warning light illuminated. The contact pulled over, turned off, and was able to restart the vehicle and continued driving. Two days later, the “WRENCH” light illuminated again. The vehicle was taken to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not yet repaired. Subsequently, the vehicle was taken to a transmission center, and it was determined that the transmission needed to be replaced. The manufacturer was contacted, opened a case, and requested the vehicle maintenance records. The failure mileage was approximately 79,469.